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Say Bye-Bye to Exchange Unified Messaging in Exchange Server 2019

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Exchange Unified Messaging was first introduced in Exchange Server 2007 and has been in every version of Exchange server since - until now. In the Exchange Server 2019 Public Preview announcement it was revealed that UM is being dropped in Exchange Server 2019.

New features in Skype for Business Server 2019 include the following:

  • Cloud Voicemail

  • Call Data Connector

  • Side-by-side migration

  • Migration to Teams

Unified messaging services: Cloud Voicemail

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Exchange UM remains available in Skype for Business Server 2019 when you integrate Skype for Business 2019 with Exchange 2013 or Exchange 2016. Due to changes in support in Exchange 2019, Exchange UM integration is being de-emphasised in favor of Cloud Voicemail and Cloud Auto Attendant features.

Cloud Voicemail enables all your Skype for Business 2019 users—whether they are homed on premises or online—to have access to the same voicemail service in the Microsoft Cloud. Cloud Voicemail provides the following benefits for both your on-premises and online users:

  • Access to voicemail in their Exchange mailbox by using the Skype for Business Online, Teams, or Outlook clients

  • Ability to use the web-based portal to manage their voicemail options

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